Navair Charters: from brochure site to a charter desk that runs the business

01

The situation

A brochure in front of a manual operation

Navair arranges private jet, VIP and cargo flights out of East Africa. Its old WordPress site was a brochure, and everything behind it ran by hand. The team needed a site that wins high-value travellers on first impression, and one place for every request, quote and payment.

• Enquiries arrived as loose emails
• Quotes were tracked by hand
• A public charter-schedule page showed passenger names to anyone who looked

02

What we built

A booking flow up front, a charter desk behind it

We rebuilt the site from scratch with an editorial, aviation-grade design and a booking flow that starts on the homepage, then built the admin the charter desk works from every day.

• Four-step trip request (one way, return or multi-leg), prefilled from the homepage search, an aircraft page or an empty leg, with an instant confirmation email and reference
• A page per aircraft with photos, cabin specs and estimated flight times from Nairobi, managed from the admin
• Empty-leg deals that staff publish and that hide themselves when there are none
• A private trip lookup by reference and email, rate-limited, replacing the page that exposed passenger names
• Invoicing built from the quote: sequential numbers, PDF by email, part payments, overdue tracking and credit notes
• Old URLs redirected so search rankings carried over

03

How it runs

How it runs day to day

• Every request gets a NAV reference and moves through Quoted → Confirmed → Flown
• Quotes are priced and emailed from the dashboard; a confirmed trip becomes a numbered invoice
• Payments are recorded by bank, M-Pesa, card or cash, and issued invoices are never edited: corrections are credit notes
• Administrator and charter-desk roles, with every change kept in the request history and an activity log

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